School Support for Student Technology

Fri, 09/11/2020 - 10:50am


Please find below information regarding technology support that includes both self-help resources and how to request technology support. 

  • Student Technology Resources: Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:
  • Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the website, which also includes user directions.
  • HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents. 

  • HCPSS Chromebook Care: includes tips on caring for and transporting Chromebooks, as well as student mobile technology duties and obligations and additional resources. Created by the HCPSS.

If after reviewing these resources, your family continues to need support, please complete the Student and Family Technology Support Request form and one of our staff members will reach out to you as soon as possible. If you cannot access the online form for any reason, please call the school at 410-313-6945. 

You can also take your device to the Technology Support Center:

Old Cedar Lane
Gymnasium (door on the left side of the building; follow the signs)
5451 Beaverkill Road, Columbia
(Building shares a parking lot with Harper’s Choice Middle School)

Hours of operation are Monday, Wednesday and Friday from 7:30 a.m.-12:30 p.m., and Tuesday and Thursday from 2-5 p.m. Please note that Technology Support Centers are closed any day that HCPSS offices are closed.